Immigration and Naturalization Service (INS)

INS Service Center

If you have any questions relating to immigration matters, please refer to the INS Service Center at 800-375-5283. INS operators are available Monday through Friday from 8:00 am to 6:00 pm. Automated information is available 24 hours a day, 7 days a week. You may also visit the INS website.

Appointment System in Chicago

If you have an overseas emergency or have extremely urgent travel scheduled, you may be required, in person, for a will-call service. The Chicago Agency is one of a number of Passport Agencies that has installed an appointment system to improve customer service.

Hours of Operation

The Chicago Agency is open to the Public Monday through Friday from 9:00 am to 4:00 pm excluding Federal holidays. Customers can call 312-341-6020, 24 hours a day, 7 days a weeks.